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- Returns and warranty
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Products
Products
What's the difference between the Gladiator Attack and Gladiator Control rackets?
The design. Both share the same construction, materials, dimensions, weight and balance; what changes is each model's graphic finish.
What are the rackets like?
Three-layer carbon fibre frame, two-layer fibreglass face with one layer of 3K carbon and a black soft EVA core. They weigh 360 ± 10 g, have a medium balance of 265 ± 10 mm and are 46 cm long and 3,8 cm thick.
What comes with each racket and each pack?
“Gladiator Attack + backpack” and “Gladiator Control + backpack” are the racket with its backpack. The Gladiator Attack and Control packs come in the Gladiator box with the racket, its backpack, overgrip, grip, score counter, ring and keyring.
Is there a discount if I buy several?
Yes. Buy 2 of the same product and each one is 10% cheaper; buy 3 or more and it's 20%, or 15% on rackets and racket packs. It's applied automatically on the product page and in the cart. Overgrips and the protector don't get it because they're already sold in packs.
How do I know if a product is available?
Availability is shown on each product page before you add it to your cart. The shop only sells what it has in stock at the time: products can't be reserved.
Orders
Orders
Can I change or cancel an order?
Email us as soon as possible at info@gladiatorpadel.com with your order number. If it hasn't been packed yet, we'll see if it can be changed or cancelled; if it has already shipped, the returns policy applies.
Where can I see my orders?
If you bought with your account, My account › Orders shows all your orders with their status and details.
Can I order by phone?
No. For security, orders are placed on the website, so you can check products, address, amount and payment method before confirming.
Payments
Payments and discounts
How can I pay?
By Visa, Mastercard or Maestro card, or with Bizum, through the bank's secure gateway (Redsys). Also with Apple Pay, Google Pay or PayPal, through Stripe.
Do you store my card details?
No. Card details are entered in the bank's or Stripe's payment gateway: the shop never sees or stores them.
Do you have a first-order discount?
Yes, 5%. Leave your email in the welcome pop-up and we'll give you the code straight away. It's valid for one purchase within 10 days.
Where do I enter the discount code?
In the cart or on the checkout page, under “Discount code”. We'll tell you straight away if it's valid, and the discount shows in the total before you pay.
Shipping
Shipping and delivery
How much is shipping?
Spanish mainland: 2,99 €, and free from 30 €. Balearic Islands and Portugal: 6,00 €. Canary Islands, Ceuta and Melilla: 8,99 €. Rest of the European Union: 12,00 €. Free shipping only applies to the Spanish mainland, and you'll see the exact amount in your cart before paying.
When will it arrive?
Orders ship from Sallent (Barcelona) with CTT Express. On the Spanish mainland, delivery takes 1 to 2 working days from dispatch; to the islands, Ceuta, Melilla and the rest of Europe it may take longer. Each product page shows the estimated dispatch and delivery dates.
Which countries do you ship to?
To all of Spain — the mainland, the Balearic Islands, the Canary Islands, Ceuta and Melilla — and to all 27 countries of the European Union. We don't ship outside the European Union, for example to the United Kingdom, Switzerland or Norway.
How do I track my shipment?
When your order ships, you'll get an email with a link to track the parcel with the carrier.
What if the parcel arrives damaged?
Check it when you receive it. If there's visible damage, note it on the carrier's delivery slip if you can and email us as soon as possible at info@gladiatorpadel.com, with photos if you have them. We'll sort it out.
Returns
Returns and warranty
Can I return a product?
Yes. You have 14 calendar days from delivery to return it, no questions asked. Email info@gladiatorpadel.com with your order number and the product, and we'll tell you how.
Who pays for return shipping?
If you return it because you've changed your mind, you pay for the return shipping. If it arrives faulty, damaged or isn't what you ordered, we pay.
When will I get my money back?
Within 14 calendar days at most from when you tell us, using the same payment method you used. We may wait until we've received the product before refunding.
Can I return the spray or the liquid chalk?
Yes, but write to us before sending it: the carrier has special conditions for liquids and aerosols, and we'll tell you how to do it.
What warranty do the products have?
Three years' legal guarantee for lack of conformity. You can ask for a free repair or replacement. It doesn't cover normal wear and tear or damage from misuse.
Your account
Your account and favourites
How do I save products for later?
Tap the heart on any product and it'll be in Favourites, with an estimated total and the option to add everything to your cart in one go.
Do I lose my favourites if I switch devices?
Without an account, they're saved in that browser. If you log in, you'll have them on any device, and any you'd marked before logging in are added.
How do I change my address or details?
In My account, under addresses and account details. If you've already placed an order with the wrong address, write to us as soon as possible.
Still have questions?
Write to us.
We're here Monday to Friday, 9:00 to 18:00 (Spanish time).