Three-year legal warranty
We are liable for any lack of conformity that becomes apparent within three years of the product's delivery, in accordance with Spanish consumer law.
A product is not in conformity when it doesn't match its description, isn't fit for its intended use or doesn't have the quality and performance usual for a product of the same type.
What you can ask for
You can ask for the product to be repaired or replaced, free of charge. If neither is possible or proportionate, or doesn't solve the problem, you can ask for a price reduction or for the contract to be terminated with a refund.
During the first two years, any lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise.
How to make a claim
Email us at info@gladiatorpadel.com, from 9:00 to 18:00, Monday to Friday.
What we need to know
- Your order number.
- Which product it is and what's wrong with it.
- Photos of the problem, if it can be seen.
- Since when you've noticed it.
What happens next
We'll look into your case and reply with the applicable solution and the steps to follow. When the claim is covered by the legal guarantee, any shipping needed is at our expense.
Any labour, materials and shipping needed to bring the product into conformity are free of charge for you.
What it doesn't cover
The legal guarantee doesn't cover normal wear and tear, or damage caused by misuse, an accident or improper handling of the product.
Purchases through other channels
This page applies to purchases made on gladiatorpadel.com. If you bought the product through another sales channel, the claim must be made there, because the seller in that transaction is different.